How we do business-Ordering

We take great pride in our friendly, approachable and helpful manner and we are always happy to talk with you about your timber requirements.  If you know what you need email us to place an order or just to ask us to quote.  If you are not yet sure what you need or what is available then please contact us for a chat before emailing us. Each client who makes an enquiry or purchases is important to us and we do all that we can to ensure that we provide the best customer service that we can, we are always happy to talk with you. No order too large or small...

...Our team is working to select & supply your  timber...

...Mail order and pallet delivery and collection by appointment only...

...We are craftsmen and craftswomen, joiners and artists, experienced furniture makers, we fully understand our customers’ requirements on all levels...

...We select the timber for you; this keeps our costs down, a saving we pass onto you which means you pay less for our timber... 

...Over 36 years' experience of cutting, drying, selecting and selling interesting timber...

How we quote, payment accepted, delivery and collection etc. details can all be found by reading the sections below.

Closed Days

PLEASE EMAIL US AS OUR BT LANDLINE TELEPHONE LINE IS FAULTY

Our email is on a different system so we can communicate via email.

You can call/telephone and leave a message only on the diverted answer machine mail box; we will then call you back when a mobile reception signal is available. Experience has taught us that the BT repairs to the line may take a few weeks as it involves tree work and physical line replacement. Over the decades we have become used to the BT lines failing during the autumn/winter months so we are able to continue to work.

*Closed 23rd December 2024 until 3rd January 2025

*We always have some closed days coming up during the year and we are always closed on Bank Holidays and at the weekend

On closed days emails will be monitored but may not be answered straight away.

On closed days answer machine messages will not be monitored until we return to work.

Contact-email & call & our address

Quotations

Quotations given are based upon us selecting the timber for you and are excluding VAT and delivery unless stated otherwise. We will always produce a VAT invoice for every transaction.

When quoting we may need to look at boards to check their suitability for your projects so we may not be able to confirm availability straight away or pricing over the phone. (Some patience on your side may be required)

We are happy to quote, for orders placed in advance, for collection by appointment or delivery.  

We select the timber for you; this keeps our costs down, a saving we pass onto you which means you pay less for our timber.  

We always quote for payment by bank transfer and this is the payment we accept.

We do not accept card payments as it is too costly to process the payment (we have to pay the card processing provider a fee to process a card payment based on the overall spend (invoicing) figure plus rental charges this can be as much as 6% and we will not have allowed for this cost within your quote.

It takes some considerable man hours to get the timber stacks out and to check if we have suitable timber for your project (if we do not have stock photos to hand, already on our system) and to price and this is why there may be a delay in getting back to you.  

For over 35 years we have been cutting and drying and selecting timber for clients for collection by appointment and delivery without the need for clients to visit and we continue to successfully sell our timber all over Great Britain (England; Wales; Scotland).

Sawn Timber and Planed and Prepared Timber, we can quote to cut to size and machine timber to your specification if you provide us with your finished sizes by email. You can also purchase timber from us as sawn boards.

Quotations for Table Tops, Countertops, Worktops, Desk Tops, Shelves and Window Boards may include Surfacing Flat; Planing with Sanding to the top face only, additional bottom face sanding can be quoted for upon request by email.

Quotations of £100 or more, we accept payment direct to our bank by bank transfer from a UK based bank account only.  This is to reduce our costs, which we pass onto you by charging less for our timber when we quote.(We do not accept card payment)

Quotations under £100 we quote assuming payment direct to our bank, we may accept some Card Payments upon request if you ask us at the quoting stage, you must indicate that you would like to pay this way when you email your enquiry to us and we will consider your request. It is not possible to pay by card if we have qouted for bank payment.

Payments, payment in full is due upon ordering, invoiced prices are subject to payment arriving within 3 days of invoicing. We quote assuming payment direct to our bank and we will we accept payment direct to our bank. We may accept some Card Payments upon request by arrangement if we have offered this when  qouting for orders under £100 only.

Let us know the delivery postcode and we will work out the most economic form of delivery for you and provide a delivery quote (keep scrolling down to view delivery types in full)

Some enquiries will take longer to reply to as we may require a few hours to look at timber in order to match your enquiry requirements before confirming stock availability and price. (We have 10,000 Square Feet of timber storage at our Sawmill in Somerset)

Your email enquiry is important to us; we do receive high numbers of emails, if you haven't received an email response within 1-4 days please call our office to check that your email has been received. On some occasions it may take longer than this to reply, please remember that we will be looking at boards to find 'the one or many', just right for you.  If your project requirements are detailed and specific and if enquiry demand is high, this process may take around 7 days.

Occasionally our office staff may be unable to take your call straight away please leave a message on our answering machine as your enquiry is important to us.

Timber (we select timber for you) Collect & Mail Order & Pallet Delivery

For over 36 years our clients have asked us to select timber to their specification, for delivery or collection by appointment without visiting us, we select the timber for you, this keeps our costs down which means you pay less for our timber.  

We will be happy to select your timber for you and dispatch it by carrier or pallet haulier for delivery. If you are a local trade’s person, carpenter, furniture maker etc. please contact us by email for details of how you may be able to arrange collection by appointment.

We not only produce timber we have always produced a range of bespoke timber items.

Our bespoke timber items are supplied top sanded, ready for a finishing product/surface treatment to be applied by you.

When quoting, we are generally pricing for timber and slabs which have been seasoned and are suitable for furniture making, we do not sell freshly sawn timber (wet timber) for furniture making usage.

Freshly Sawn Timber (wet timber) is available for a variety of uses such as Oak Framing and Cladding, if you are unclear please ask.

COVID/Flu etc.- Safe System Of Work.

We work to HSE Health and Safety Policy and Safe System of Work and to meet our insurance obligations. We select the timber for you, this keeps our costs down which means you pay less for our timber.  

Placing an order for timber

You can order by email, you cannot purchase directly off our website.

(We have found over the decades that each order and each tree is unique and individual and there is no standard requirement with regard to width, depth and length this is why we do not sell online with standardised sizing)

To place an order we will require your invoicing address, delivery address if you require a delivery and your contact telephone number and name.

We will then produce a VAT invoice which we will email to you, payable by bank transfer. 

Payment in full is due upon ordering.

When making bespoke, custom made one off items or when cutting timber for you we ask for payment in full before we produce your order.

Changes to timber sizes and timber quantities after the order has been placed may incur extra costs.

Changes to all bespoke and custom made items cannot be made after an order has been placed.

Please check before ordering that you have the correct quantity including allowances for any waste which may occur as orders for small extra amounts may not be available at the same cost as the initial timber order and additional delivery charges may apply.

Delivery, David and Catherine and the team operate for orders which can be sent by parcel, commercial pallet delivery and local van delivery. Alternatively collection can be arranged using our appointment system.

Commercial Pallet Delivery-UK -Great Britain (England; Wales; Scotland)

(For Highlands and remote areas of the UK please ask if this service is available)

Estimated 3 days, can take up to 14 days depends on national/local hub conditions.

Economy Pallet, To Kerbside Service: (We only offer this pallet service)

We price for and only use Commercial Pallet Hauliers who have a good track record of delivering our pallets for us; we have over 35 years’ of experience arranging commercial deliveries.

When your order is ready it is packaged up and booked in for collection by the Commercial Pallet Haulier. Delivery takes around 3-14 working days and the haulier dictates the delivery date (they just turn up) and no time slot is given.

If you do not take delivery when they turn up, they will have to re-deliver and surcharges will apply as they will have to re-deliver.   

Haulage quotations are always for an Economy Service.

Please note that this is a commercial delivery so it is a no frills basic service. Commercial deliveries are not the same as small parcel carriers' domestic deliveries.

Surcharges after pallet delivery has taken place

If at the time of enquiring for a delivery price estimate you fail/forget to mention in writing by email that there are parking restrictions,stopping/ loading/unloading boxes and that parking and unloading permits etc. are required in advance at the delivery post code it is possible that you will be liable for additional charges (surcharges) after delivery has taken place, costs  which are payable by you to cover the hauliers Penalty Charge Notice (PCN) fines (Unloading/Entering a restricted area /Parking fines etc.). As these costs are not included when delivery price estimating and when delivery price invoicing these fines will be payable by you as surcharges after delivery has taken place and the surcharge invoice will be payable by you.

If on the odd occasion your local depot calls and tells you your delivery date you cannot ask for a delivery time for your consignment or change the date as this will result in you being charged a surcharge.   

If you do not take delivery on the day the haulier turns up to make their delivery and they have to come back to make your delivery on another day then surcharges will apply for every time they attempt the delivery.

Surcharges can be issued to us by the haulier up to one month after delivery has taken place so you may be issued with additional charges up to six weeks after you have received your delivery.

This service is to the kerbside only. The driver is not responsible for taking your item inside your property so you will need to make arrangement for this.

Deliveries will be made using large vehicles with or without a tail lift.

For larger pallet deliveries if you do not have a forklift on site for unloading you will need to arrange for some people (suitably fit & able) to help the driver to unload, solid timber can be very heavy. 

Whilst we make every effort to meet our delivery targets in the rare event that your pallet delivery does not arrive when expected we cannot be held responsible for any losses incurred.

To book in your delivery we require your contact telephone number, name and delivery address in full.

When your order is ready it is packaged up and booked in for collection by the Commercial Pallet Haulier, if you ask us to delay this pick up by the pallet haulier storage charges will apply.

If Pallet Delivery is not for you, depending on the distance, we may be able to deliver with our own van or you can collect by appointment.

Smaller timber orders & Delivery by large parcel carrier

Great Britain (England; Wales; Scotland)

We price for and only use parcel carriers who have a good track record of delivering our parcels for us over the last 35 years.

The cost of postage depends on the length, width, depth and weight of your parcel.

We will choose the cheapest delivery option when quoting which is for 4-14 days.

Parcel 4-14 Days- this service is to most UK Postcodes 

Highlands and Islands and some remote areas (including remote areas of England;Wales;Scotland) prices vary and are worked out by geographical area post code, how often the parcel firm is in the area, size & weight.

Commercial Parcel Delivery is a '...basic...' delivery service which keeps the hauler's costs down, a saving which is passed onto you when we quote. This is the only service available; this service is not a domestic parcel delivery it is a commercial consignment delivery.

Please contact us with your mainland UK post code and the quantity of timber you require. You are welcome to collect from us if this is more convenient for you by appointment. Delivery may take several days from receipt of your order, although sometimes your items may arrive the next day. We use various carriers so that we can give you the best delivery prices available based on weight, size and our geographical area (pricing includes packaging and associated costs) We will always confirm delivery costs when you place an order and before we take your payment.

Once your delivery has been booked in with the carrier we will provide you with a parcel tracking number so that you can check your parcels progress yourself online.

Each parcel carrier’s online tracking system will show different amounts of information for the tracking of your parcel, some sites will only confirm that your parcel is on its way and will not give you a delivery time etc. The parcel carrier may not telephone, email or text you in advance of delivery. You will need to arrange for someone to be at the property to take delivery.

Whilst we make every effort to meet our delivery targets in the rare event that your parcel does not arrive when expected we cannot be held responsible for any losses incurred.

To book in your delivery we require your contact telephone number, name and delivery address in full.

Parcel Carrier -Remote Areas, Islands

For Deliveries outside of Great Britain (England; Wales; Scotland) and to Islands and remote areas: for this service please contact us to discuss shipping costs.   These  areas will be subject to surcharges.

Delivery-Local One Man Delivery to the kerbside

We may be able to make local delivery to the kerbside

Delivery is a 'non-contact' delivery, your order will be delivered to the nearest accessible kerbside. 

We are unable to take any item into your property.

You will arrange to lift and carry your items from the kerbside into your property.

You and your team will be expected to wear your masks when taking delivery and keep a 2m social distance.    

*Our driver will observe a 'minimum' of 2m distance from person to person at all times in line with the HSE Safe System of Work.

If you are unable to make your allocated delivery date and time slot extra delivery charges and storage charges will apply.

To book in your delivery we require your contact telephone number, name and delivery address in full.

Collection to our appointment system, local trade’s people and other collections may be arranged; these will be collections by appointment only; to our booking in system. All orders must be collected within seven days or within the collection dates offered to you or storage charges will apply. Please contact us by email for details.

Placing an order for Bespoke Oak Frames

When ordering Bespoke Oak Frames payment in full may be required or a deposit followed by payment of the balance before delivery or collection can take place.  

To place an order we will require your invoicing address, delivery address if you require a delivery and your contact telephone number and name

We will then produce a VAT invoice which we will email to you, payable by bank transfer. 

When ordering a Bespoke Oak Frame we accept payment direct to our bank by bank transfer from a UK based bank account. (We do not accept card payment, cash or PayPal or any other type of payment)  This is to reduce our costs, which we pass onto you by charging less when we quote.

Payment in full or an agreed deposit payment is to be made before we produce a Bespoke Oak Frame to your specification, make one off bespoke items for you and payment in full is to be received before arranging collection or delivery of your frame.

Changes to sizes and quantities after the order has been placed may incur extra costs.

Changes to all bespoke and custom made items cannot be made after an order has been placed.

Please check before ordering that you have the correct quantity including allowances for any waste which may occur as orders for small extra amounts may not be available at the same cost as the initial timber order and additional delivery charges may apply.

Delivery, David and Catherine are currently operating for orders for Parcel Carrier and Pallet delivery and specialist haulier delivery for Oak Frames.

For deliveries not delivered within the delivery dates offered to you extra delivery charges and storage charges will apply. Please contact us by email for details.

Local delivery on our own truck may be possible, please email us for details.

Collection of Bespoke Oak Frames, local trade’s people and other collections may be arranged; these will be collections by appointment only; to our booking in system. All orders must be collected within seven days or storage charges will apply. Please contact us by email for collection details.

Payment Our Preferred Method

Our preferred payment method is direct to our bank as this minimises our costs and the cost to you when buying our timber, whatever the invoice amount, and is the payment method we accept for orders over £100 from a UK based bank account.

If you want to pay by card for orders under and up to £100 mention this in your email enquiry and we will consider your request otherwise we will quote on the basis of payment direct to our bank and this will be the only payment method we will then accept.

When paying direct to our bank we will email an invoice, leadtime starts from the point of payment. When your order is ready we arrange delivery or collection strictly by appointment. 

When quoting we always assume that payment will be direct to our bank from a UK bank unless we have agreed otherwise.

Allow at least one day for your payment to arrive with us as this gives us time to access our account and see your payment in our bank account.

If you have a non UK bank account charges may apply, please contact us for details.

Card Payments

When quoting we assume payment to our bank unless you have asked us if we will quote for a card payment for invoice amounts which are below £100.

For orders below and up to £100 we may accept card payment if we have arranged this at the quoting stage. If we have not quoted for a card payment then we will not accept card payment.

Processing Card payments is costly so our payments accepted structure aims to minimise our costs and therefore the cost to you when buying our timber.

For all orders over £100 when quoting we accept payment direct to our bank by bank transfer from a UK based bank account, we will accept payment direct to our bank only.

Payment in full is due upon ordering and before collection or delivery. Invoiced prices are subject to payment arriving within 3 days of invoicing.This payment method enables us to charge less for our timber when we quote.

We do not accept card payments for large amounts as it is too costly to process the payment (we have to pay the card processing provider a fee to process a card payment based on the overall spend (invoicing) figure plus rental charges this can be as much as 6%)

For orders under and up to £100 if you want to pay by card mention this in your email enquiry and we will consider your request otherwise we will quote on the basis of payment direct to our bank from a UK bank account and this will be the only payment method we will then accept.

If you wish to discuss payment methods please contact us.

Machining Service, please ask

We are happy to prepare your timber for you to order, if you do not have the facilities to do this yourself, however if you arrange to self-select timber by appointment with us we are unable to machine your timber while you wait, we can machine your timber to order.  For planed and prepared timber please contact us for details and prices just provide us with your finished sizes.

Timber enquiries

david@interestingtimbers.co.uk

Click here to see our Timber Page

Timber is a natural material

Timber is a natural material and will expand and contract slightly with seasonal changes in humidity. Although we take care to minimise this by careful selection and seasoning of our timber some distortion may occasionally occur. Seasonal variations over time may affect timber slabs, resulting in some distortion. This is not a defect; it is a consequence of the nature of the material which adds to its charm and individuality.